Exchange Policy – Trendy Wrist.com
At Trendy Wrist.com, we strive to ensure your satisfaction with every purchase. Our exchange policy is designed to address any manufacturing faults, breakages, or discrepancies between the received product and our catalog descriptions.
Exchange Procedure:
If you encounter a manufacturing fault, breakage, or receive a product that does not match our catalog description, please inform us immediately. You can reach out to our support team at support@trendywrist.com within 24 hours of receiving the product.
To initiate an exchange, kindly email us at support@trendywrist.com along with your invoice number and a brief description of the issue. We require the original box and all accessories to be returned along with the product.
In case the item was dispatched to you in a different city, you will be responsible for bearing the shipping costs to send the product back to us. Please consult our support team for assistance with shipping methods.
Refund Policy:
If you receive a product that significantly differs from what was described in our catalog, such as a replica or mismatched specs and images, you are not obligated to keep the product. We will refund your money upon verification of the discrepancy.
Again, please notify us within 24 hours of receiving the product by emailing support@trendywrist.com. Provide details of the issue, and we will guide you through the refund process.
Thank you for choosing Trendy Wrist.com, your trusted destination for high-quality digital watches. If you have any further questions or concerns, please don’t hesitate to contact our customer support team.